![]() ![]() Follow the instructions in the links to the Microsoft FAQs, and you should be back on track. No joy? If you still can't access any content, you may need to remove Silverlight and reinstall it. But this time untick 'Enable Hardware-accelerated playback' in the Playback tab. If you’re still running into trouble, try following the steps above. Re-launch the browser and sign into the Sky Cinema or Sky Sports site. Make sure the box for Enable Playback of Protected Content (DRM) is ticked, then click OK.Ħ. Now right click (Windows) or CTRL + click (Mac) on the playback window. First, choose something to watch from Sky Cinema or Sky Sports.Ģ. You'll find this at Still experiencing difficulties?ġ. To delete the PlayReady folder follow the steps below. ![]() Click the View tab and in the Advanced settings list, choose Show hidden files and folders and then press OK. Getting a Microsoft Silverlight error when using the Sky Cinema or Sky Sports website on a PC or Mac? You might need to sort your tech specs! Make sure you're using the latest version of Silverlight. Click the Organize menu and choose Folder and search options. If you've forgotten your Sky Cinema and Sky Sports PIN, or just want to change it, you can do this on My Virgin Media. Check your My Virgin Media email address and you should have your PIN. Select SKY PIN and then choose the SEND REMINDER option.Ĥ. Go to MY PRODUCTS and select SKY DEVICES.ģ. If you’ve forgotten your Sky Cinema / Sky Sports PIN – no hassle.Ģ. Once you've set your PIN, you'll need it every time you watch Sky Cinema (unless it's Sky Cinema Family or Sky Cinema Disney). So you'll know that grown-up content won't be seen by any little eyes. You can also set age-restricted PIN controls. A tad forgetful? Here's a handy tip - use the same PIN as your Virgin TV service.Ĥ. Select SKY PIN to create a new 4 digit PIN. Go to MY PRODUCTS and choose SKY DEVICES.ģ. That's why we've given you the option to set a PIN to access Sky Cinema and Sports content:Ģ. After your computer reboots, try to access the website that generated the error message.At Virgin Media, we take the welfare of your little ones seriously.Make sure to hold down the CTRL key while clicking the icon. Look for the icon for the browser that you are using.Your Browser Is Set to ‘Run Using Rosetta’ Follow these steps: By this time, it should recognize the new plug-in. ![]() Close your browser windows and restart the browser. Once installation is complete, you will be prompted to exit your browser.Follow the steps outlined in the installation wizard. Once the download is complete, installation will automatically begin.If not, click Runtime for Mac PowerPClocate next to Silverlight 1.0.If you are running an Intel processor, click Mac Runtimefound next to Silverlight 3.Look for Install Silverlight in the lower-right section of the window.This way, you can access sites using the latest features and benefit from the latest product improvements. You are recommended, though, to run the latest version. If you have an Intel processor: All versions of Silverlight are supported.If the version number displayed is 1.0.xxx and your processor type is a PowerPC: The right version of the plugin is installed.To know the version, select the file and choose Get Info on the File menu. If you find a file named ugin, the plug-in is installed.On the desktop, double-click the hard drive icon. ![]() Certain sites have particular requirements in order for you to view their content. Note the processor type, speed, RAM, as well as operating system information.On the Apple menu, choose About this Mac.A reliable third-party Mac optimizer tool gets this done. It also helps to clean out junk and other nuisance files that could be getting in the way of your Mac’s stable operations. Before troubleshooting, try to assess the current environment in which the software runs. ![]()
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